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|
name: Support Request
description: |
Use this template when you're having trouble using paramiko.
title: "[SUPPORT] - <title>"
labels: ["Support"]
body:
- type: markdown
attributes:
value: |
Thanks for using paramiko! We're sorry you're having trouble making it work the way you want. Please provide the information below and describe the problem you're having and we'll do our best to help.
- type: dropdown
id: usage_posture
attributes:
label: Are you using paramiko as a client or server?
multiple: false
options:
- Client
- Server
- Both
- Not sure
validations:
required: true
- type: dropdown
id: features
attributes:
label: What feature(s) aren't working right?
description: Select as many as are relevant
multiple: true
options:
- SSH
- SFTP
- Keys/auth
- known_hosts
- sshconfig
- Exception handling
- Something else
validations:
required: true
- type: input
id: paramiko_version
attributes:
label: What version(s) of paramiko are you using?
description: |
Find out with `$ python -c "import paramiko; print(paramiko.__version__)"`
placeholder: |
Example: 3.1.0
validations:
required: true
- type: input
id: python_version
attributes:
label: What version(s) of Python are you using?
description: |
Find out with `$ python -V`
placeholder: |
Example: 3.11.3
validations:
required: true
- type: input
id: os_info
attributes:
label: What operating system and version are you using?
placeholder: |
Example: WSL on Windows 11; or MacOS Mojave; or Ubuntu 22.10
validations:
required: true
- type: input
id: server_info
attributes:
label: If you're connecting as a client, which SSH server are you connecting to?
description: |
Leave this blank if you're not sure.
placeholder: |
Example: OpenSSH x.y; or Teleport vNN
- type: input
id: integrated_tool
attributes:
label: If you're using paramiko as part of another tool, which tool/version?
placeholder: |
Examples: Fabric, Ansible, sftputil
- type: textarea
id: intended_use
attributes:
label: What are you trying to do with paramiko?
description: |
Please describe in words what you are trying to do.
validations:
required: true
- type: textarea
id: problem_details
attributes:
label: How are you trying to do it, and what's happening instead?
description: |
Include code snippets and a description of the expected output, and be as detailed as possible. If possible, try to reduce your code examples to a minimal example that reproduces the problem/behavior.
- type: textarea
id: more_info
attributes:
label: Anything else?
description: |
Please provide any additional information that might help us find a solution for you.
|
