name: Support Request
description: |
  Use this template when you're having trouble using paramiko.
title: "[SUPPORT] - <title>"
labels: ["Support"]

body:
  - type: markdown
    attributes:
      value: |
        Thanks for using paramiko! We're sorry you're having trouble making it work the way you want. Please provide the information below and describe the problem you're having and we'll do our best to help.

  - type: dropdown
    id: usage_posture
    attributes:
      label: Are you using paramiko as a client or server?
      multiple: false
      options:
        - Client
        - Server
        - Both
        - Not sure
    validations:
      required: true

  - type: dropdown
    id: features
    attributes:
      label: What feature(s) aren't working right?
      description: Select as many as are relevant
      multiple: true
      options:
        - SSH
        - SFTP
        - Keys/auth
        - known_hosts
        - sshconfig
        - Exception handling
        - Something else
    validations:
      required: true
  
  - type: input
    id: paramiko_version
    attributes:
      label: What version(s) of paramiko are you using?
      description: |
        Find out with `$ python -c "import paramiko; print(paramiko.__version__)"`
      placeholder: |
        Example: 3.1.0
    validations:
      required: true

  - type: input
    id: python_version
    attributes:
      label: What version(s) of Python are you using?
      description: |
        Find out with `$ python -V`
      placeholder: |
        Example: 3.11.3
    validations:
      required: true

  - type: input
    id: os_info
    attributes:
      label: What operating system and version are you using?
      placeholder: |
        Example: WSL on Windows 11; or MacOS Mojave; or Ubuntu 22.10
    validations:
      required: true

  - type: input
    id: server_info
    attributes:
      label: If you're connecting as a client, which SSH server are you connecting to?
      description: |
        Leave this blank if you're not sure.
      placeholder: |
        Example: OpenSSH x.y; or Teleport vNN

  - type: input
    id: integrated_tool
    attributes:
      label: If you're using paramiko as part of another tool, which tool/version?
      placeholder: |
        Examples: Fabric, Ansible, sftputil
  
  - type: textarea
    id: intended_use
    attributes:
      label: What are you trying to do with paramiko?
      description: |
        Please describe in words what you are trying to do.
    validations:
      required: true

  - type: textarea
    id: problem_details
    attributes:
      label: How are you trying to do it, and what's happening instead?
      description: |
        Include code snippets and a description of the expected output, and be as detailed as possible. If possible, try to reduce your code examples to a minimal example that reproduces the problem/behavior.
    validations:
      required: true

  - type: textarea
    id: more_info
    attributes:
      label: Anything else?
      description: |
        Please provide any additional information that might help us find a solution for you.