From 61146aee6ce9ee00aee80fbe3f87acf277066131 Mon Sep 17 00:00:00 2001 From: Michael Geddes Date: Tue, 27 Jan 2009 02:28:35 +0000 Subject: Support for Call queues --- contrib/package/asterisk-xip/files/uci/queueconf | 133 +++++++++++++++++++++ .../package/asterisk-xip/files/uci/queueconf.txt | 30 +++++ 2 files changed, 163 insertions(+) create mode 100644 contrib/package/asterisk-xip/files/uci/queueconf create mode 100644 contrib/package/asterisk-xip/files/uci/queueconf.txt (limited to 'contrib/package/asterisk-xip/files') diff --git a/contrib/package/asterisk-xip/files/uci/queueconf b/contrib/package/asterisk-xip/files/uci/queueconf new file mode 100644 index 000000000..2ac8296d6 --- /dev/null +++ b/contrib/package/asterisk-xip/files/uci/queueconf @@ -0,0 +1,133 @@ +#!/bin/bash +# Queues.conf + +ast_add_conf queue + +init_queueconf() { + ast_add_reload queue + + ast_enable_type callqueue + ast_enable_type callqueuegeneral +} + +create_queueconf() { + # Construct the file + file=${DEST_DIR}/queues.conf + get_checksum queue_conf $file + local isempty=1 + logdebug 0 "Generating Queues.conf: ${callqueue_contexts}" + if [ -z "${callqueue_contexts}" ] ; then + isempty=2 + rm -f $file + else + logdebug 0 "General section" + echo "${asteriskuci_gen}[general]" > "$file" + [ -z "${callqueue_gen_autofill}" ] && callqueue_gen_autofill=yes + for i in ${callqueuegeneral_list} ; do + local opt=${i//-/} + eval "local val=\"\${callqueue_gen_${opt}}\"" + [ -z "${val}" ] || echo "${i}=${val}" >> "$file" + done + + logdebug 0 "Add queues" + for i in ${callqueue_contexts} ; do + eval "local queuename=\${callqueue_opt_${i}_name}" + logdebug 0 "Add queue ${queuename}" + echo "${N}[${queuename}]" >> "$file" + local queueopts= + local has_moh=0 + for j in ${callqueue_list} ; do + local opt=${j//-/} + eval "local val=\"\${callqueue_opt_${i}_${opt}}\"" + if [ ! -z "${val}" ]; then + echo "${j}=${val}" >> "$file" + case "${opt}" in + musicclass) has_moh=1 + esac + fi + done + + eval "local memberlist=\"\${callqueue_opt_${i}_members}\"" + for j in ${memberlist} ; do + echo "member => ${j}" >> "$file" + done + + [ "${has_moh}" = 0 ] && queueopts=${queueopts}r + eval "local queuetimeout=\"\${callqueue_opt_${i}_queuetimeout}\"" + if [ "${queuetimeout-0}" = 0 ] ; then + queuetimeout= + else + queueopts=${queueopts}n + fi + + # Now add call dialplan + if check_add_context "${i}" ; then + append_dialplan_context "${i}" "exten = ${match_all_s},1,Queue(${queuename}|${queueopts}|||${queuetimeout})" + #TODO Add voicemail? fallthrough option? + fi + + done + fi + + check_checksum "$queue_conf" "$file" || ast_queue_restart=$isempty +} + +reload_queue() astcmd "module reload app_queue.so" +unload_queue() astcmd "module unload app_queue.so" + + +callqueuegeneral_list="persistentmembers autofill monitor-type" +valid_callqueuegeneral() { + is_in_list $1 ${callqueuegeneral_list//-/} + return $? +} + +handle_callqueue_general() { + option_cb() { + if valid_callqueuegeneral "$1" ; then + eval "callqueue_gen_$1=\"\${2}\"" + else + [ "${1:0:1}" = "_" ] || logerror "Invalid callqueuegeneral option: $1" + fi + } +} + +callqueue_list="musicclass announce strategy context timeout wrapuptime \ +autofill maxlen announce-holdtime announce-frequency periodic-announce-frequency ringinuse" + +valid_callqueue() { + is_in_list $1 ${callqueue_list//-/} queuetimeout + return $? +} + +handle_callqueue() { + cur_context="$1" + callqueue_opt_name="$1" # Name in queue.conf + [ -z "${callqueue_contexts}" ] && enable_module app_queue + append "callqueue_contexts" "$1" " " + + option_cb() { + case "$1" in + name) eval "callqueue_opt_${cur_context}_name=\"\$2\"" ;; + member|member_ITEM*) + local member_type= + local member_ext= + if ! split_targettype member_type member_ext "${2}" ; then + logerror "No extension type specified for queue ${cur_context} member ${2}" + else + append callqueue_opt_${cur_context}_members "${member_type}/${member_ext}" " " + fi + ;; + member_LENGTH) ;; + _*) ;; # ignore + *) + if valid_callqueue "$1" ; then + eval "callqueue_opt_${cur_context}_$1=\"\${2}\"" + else + logerror "Invalid callqueue option: $1" + fi ;; + esac + } +} + + diff --git a/contrib/package/asterisk-xip/files/uci/queueconf.txt b/contrib/package/asterisk-xip/files/uci/queueconf.txt new file mode 100644 index 000000000..9bc39f384 --- /dev/null +++ b/contrib/package/asterisk-xip/files/uci/queueconf.txt @@ -0,0 +1,30 @@ +callqueuegeneral +persistentmembers = yes +autofill = yes - Probably set this on. +monitortype = MixMonitor + +callqueue {context} + name - queue name (default to same as context) + queuetimeout - Timeout of the queue + member (list) - list of members. + musicclass - Class of moh to use (or blank for ringing) + announce = queue-markq (announce to agent) + strategy - + ringall - ring all available channels until one answers (default) + roundrobin - take turns ringing each available interface + leastrecent - ring interface which was least recently called by this queue + fewestcalls - ring the one with fewest completed calls from this queue + random - ring random interface + rrmemory - round robin with memory, remember where we left off last ring pass + + context = qoutcon (single digit numbers) + timeout = 15 - Ringing timeout + wrapuptime=15 - time allowed after hangup of call + autofill=yes - Probably set this on. + maxlen = 0 - Maximum queue length (0 for unlimited) + announceholdtime = yes|no|once ; Should we include estimated hold time in position announcements? + announcefrequency - How often to announce queue position and/or estimated + ;periodicannounce-frequency=60 + ; ringinuse = no ; ring if known to be in use + + ;member => Zap/1 -- cgit v1.2.3